General Product Questions
Can I use your Remedy with my Tretinoin?
Yes. However, since our Remedy serums also contain retinol, we recommend alternating nights between Remedy and Tretinoin. This way you can avoid any potential irritation.
I'm Pregnant or Nursing. Can I use your products?
Some of our Remedy products do contain retinol, which most medical professionals typically advise against using during pregnancy and while breastfeeding. We always recommend always speaking with your doctor before starting any new products while preg
Can I use Remedy if I have rosacea?
While we have not conducted specific testing with our products and rosacea skin, during our testing studies we have had participants with rosacea that reported no issues. Remedy products are designed to be safe for sensitive skin, excluding harsh fra
How do I access the product in the bottle?
To release the contents, please try twisting the cap of the bottle counter-clockwise. This should unlock the dispenser mechanism and allow you to access the product.
Where are your products manufactured?
Remedy for Dry Lips is manufactured in the US. Remedy for Dark Spots and Remedy for Pore Size are manufactured in Canada.
Can I use your products with my Copper Tripeptide Serum?
Yes, it is okay to use Copper Tripeptide and Remedy product!
Do I need to wear an SPF while using your products?
Yes! Whether you are using Remedy products or not, we always recommend daily use of SPF 30+.
What is the shelf life of your products?
An unopened bottle can last up to 3 years. Once opened, it's recommended to use the product within 12 months to ensure its effectiveness.
What are the product expiration dates?
Most products have an expiration date of 1-2 years when opened. When the products are opened they are good for 12 months.
Are your products vegan?
Yes! Our products are vegan and cruelty free.
Do you offer travel or sample sizes?
Yes, we currently offer travel or trial sizes (5 fl oz) for just our cleansers. Future travel-sized products will be announced through our website, emails, and social pages!.
What can I do if a Remedy product causes a burning sensation?
If you experience a burning sensation, it may be due to ingredients such as retinol or exfoliating acids present in the product. We would recommend stopping the product for 1-2 weeks to allow your skin to return back to normal. You can then try to sl
Do you have any products that help with skin tags?
No, we do not currently have any products that can help with skin tags. While genetic predisposition cannot be altered, lifestyle changes can help prevent skin tags. Avoiding tight clothing and reducing carbohydrate intake to lower insulin levels are
Can I use your products while using Tretinoin?
Yes! You can use Remedy products that contain retinol (dark spots, healthy aging, pore size) along with your tretinoin. We recommend alternating nightly usage to avoid any potential irritation.
Can I use your products during pregnancy?
While our products are very safe, we recommend consulting with your doctor before starting usage of our products while pregnant or nursing. If you have been using Remedy products regularly and become pregnant, we recommend stopping usage and consulti
Are your products okay to use if I have eczema?
Yes, all of our cleansers and moisturizers have earned the National Eczema Association Seal of Acceptance!. The National Eczema Association Seal of Acceptance is awarded to products that meet their rigorous standards for safety and efficacy in sensit
Do I need to use Retinol if I'm using your products already?
No, you do not need another Retinol product in your routine if you are already using a Remedy product that contains Retinol (Dark Spots, Pore Size, Healthy Aging, and Body Bumps).Too much Retinol in your nightly routine can cause irritation, so we re
What causes dark circles?
Dark circles have multiple main causes: discoloration (melanin deposits), vascular congestion (fluid retention and visible blood vessels), and collagen loss (thinning skin that reveals underlying structures).
Why don't other eye creams work?
Most eye creams only moisturize or target one cause. Dark circles usually involve all three causes happening simultaneously, which requires a multi-pathway approach. Our formula treats all three causes of dark circles at once: kojic acid, niacinamide
How do I know which type of dark circles I have?
Most people have all three types. If you have morning puffiness that improves throughout the day, that's vascular. Consistent brown or gray discoloration is pigmentation. Shadows in certain lighting indicate structural issues from collagen loss.