We accept all major credit cards, apple pay, google pay, PayPal, and Shop Pay (pay in full or in installments)

We accept all major credit cards, apple pay, google pay, PayPal, and Shop Pay (pay in full or in installments)

What types of payment do you accept?

Standard shipping is $6.95. For orders over $50, we offer free US shipping.Shipping pricing varies for international orders. You can see the shipping cost during the checkout process.

Standard shipping is $6.95. For orders over $50, we offer free US shipping. Shipping pricing varies for international orders. You can see the shipping cost during the checkout process.

How much does shipping cost?

Do you accept HSA?

Remedy Skin

Payment Related

How do I track my order?

How do I apply promo/discount codes?

What should I do if my package shows no recent updates on tracking?

What should I do if my order is delayed or seems lost?

What should I do if my email storage was full and I missed my order confirmation?

What options are available if my ordered item is out of stock?

What should I do if I received an order at the wrong address?

Is there support for faulty product dispensers?

Order Related

Do you offer trial or sample sizes?

What can I do if a Remedy product causes a burning sensation?

Can Remedy for dark spots be used on all skin tones?

Can I use Remedy for Dark Spots under my eyes for dark circles?

Can I use this with Pore Size and Healthy Aging?

Does Remedy for Dark Spots replace a vitamin C serum?

Can I use Remedy for Dark Spots in the morning?

Can I use Remedy for Dark Spots on the body?

What percent of Retinol is in dark spots?

dark spots

What are the key ingredients?

What size is the body bumps?

Can this replace my current moisturizer?

What percentage of Retinol is body bumps?

body bumps

How long will the Dandruff product last?

Can I use Dandruff Shampoo while pregnant/nursing?

Can I use the Dandruff Shampoo every day?

Can Remedy for Dandruff  be used on children?

How much Dandruff Shampoo should I use?

Will the Dandruff Shampoo strip my color treated hair?

Does the Dandruff Shampoo prevent dandruff from coming back?

Can I use a conditioner with the Dandruff Shampoo?

Can I use Dandruff Shampoo for scalp psoriasis?

What size is the Dandruff shampoo?

Can Dandruff Shampoo be used for seborrheic dermatitis?

Can I use the Dandruff Shampoo for dry/coarse hair?

How do I use the Remedy for Dandruff?

Is Remedy for Dandruff okay with oily scalps?

Does Remedy for Dandruff help with scalp itchiness?

dandruff

What size is the dry lips?

How long will this last before I run out?

dry lips

Can I use this with Dark Spots and Pore Size?

Can I use Remedy for Healthy Aging in the morning?

What's the difference with the 2 Retinols you use?

Can this replace the pore size or dark spots products?

When will I start to see results?

Can I use this with other skincare products like Vit C?

Can I use this around my eyes?

What percent of Retinol is in healthy aging?

healthy aging

Can I use this with Dark Spots and Healthy Aging?

Can I use Remedy for Pore Size in the morning?

Can this be used on acne-prone skin?

Is this safe to use if I have rosacea?

What percentage of Retinol is in pore size?

pore size

Is this non-comedogenic and safe for acne-prone skin?

Can this be used in all climates (humid or dry weather)?

Is this okay to use if I have rosacea?

Is this okay to use if I am on Accutane?

Can I use this under makeup?

rich moisture

What size is the lightweight moisturizer?

Can I layer this with serums, oils, or sunscreen?

Is this suitable for daytime and nighttime use?

How much product should I apply per use?

Can this be used under makeup?

light moisture

Product Related

What’s your return/refund policy?

How do I make a return?

When will I get my refund?

What is your cancellation policy?

How can I request a refund for my order?

Can I apply a sale discount to an order I just placed?

Returns/Refunds

Do you ship worldwide?

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

Do you offer free shipping?

What carrier do you use?

When will my order ship?

Will the product lose efficacy due to shipping in extreme temperatures?

What happens if my product breaks/leaks during transit?

What if I haven't received my tracking details?

How long does it take for orders to arrive?

Shipping/Delivery

How do I cancel my membership/subscription?

How do I update my subscription items?

How do I skip a subscription shipment?

Subscription

How can I contact your customer support team?

What are your customer support hours?

Support