You can chat live with us through our chat icon on the bottom left of our website, or email us at hello@remedyskin.com and we'll get back to you within 24-48 hours. You can also reach out via phone at 866-544-3339. If we do not answer, please leave a

You can chat live with us through our chat icon on the bottom left of our website, or email us at <a href="mailto:hello@remedyskin.com">hello@remedyskin.com</a> and we&apos;ll get back to you within 24-48 hours.You can also reach out via phone at 866-544-3339. If we do not answer, please leave a voicemail with your name and email address so we can help assist you upon call/email reply.

How can I contact your customer support team?

M: 8AM - 11PM ESTT: 8AM - 11PM ESTW: 8AM - 11PM ESTTh: 8AM - 11PM ESTF: 8AM - 11PM ESTS: 6AM - 2PM ESTSu:6AM - 2PM EST

M: 8AM - 11PM EST T: 8AM - 11PM EST W: 8AM - 11PM EST Th: 8AM - 11PM EST F: 8AM - 11PM EST S: 6AM - 2PM EST Su:6AM - 2PM EST

What are your customer support hours?

Remedy Skin

Support

How do I track my order?

How do I apply promo/discount codes?

What should I do if my package shows no recent updates on tracking?

What should I do if my order is delayed or seems lost?

What should I do if my email storage was full and I missed my order confirmation?

What options are available if my ordered item is out of stock?

What should I do if I received an order at the wrong address?

Is there support for faulty product dispensers?

Order Related

What’s your return/refund policy?

How do I make a return?

When will I get my refund?

What is your cancellation policy?

How can I request a refund for my order?

Can I apply a sale discount to an order I just placed?

Returns/Refunds

Do you ship worldwide?

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

Do you offer free shipping?

What carrier do you use?

When will my order ship?

Will the product lose efficacy due to shipping in extreme temperatures?

What happens if my product breaks/leaks during transit?

What if I haven't received my tracking details?

How long does it take for orders to arrive?

Shipping/Delivery

Do you offer trial or sample sizes?

What can I do if a Remedy product causes a burning sensation?

Can I use Remedy for Dark Spots, Pore Size, Healthy Aging together?

Can I use your Remedy with my Tretinoin?

Can I use Remedy for Dark Spots on the body?

Can I use Remedy for Dark Spots under my eyes for dark circles?

Can I use Remedy if I have rosacea?

Can I use Remedy for Dark Spots in the morning?

Does Remedy for Dark Spots replace a vitamin C serum?

Can I use Remedy for Pore Size in the morning?

What is the shelf life of your products?

Can I use Remedy for Healthy Aging in the morning?

How do I access the product in the bottle?

Do I need to wear an SPF while using your products?

I'm Pregnant or Nursing. Can I use your products?

Where are your products manufactured?

Can I use your products with my Copper Tripeptide Serum?

Can Remedy for dark spots be used on all skin tones?

Remedy for Dark Spots, Pore Size or Healthy Aging

What are the key ingredients?

What size is the body bumps?

Can this replace my current moisturizer?

body bumps

How long will the Dandruff product last?

Can I use Dandruff Shampoo while pregnant/nursing?

Can I use the Dandruff Shampoo every day?

Can Remedy for Dandruff  be used on children?

How much Dandruff Shampoo should I use?

Will the Dandruff Shampoo strip my color treated hair?

Does the Dandruff Shampoo prevent dandruff from coming back?

Can I use a conditioner with the Dandruff Shampoo?

Can I use Dandruff Shampoo for scalp psoriasis?

What size is the Dandruff shampoo?

Can Dandruff Shampoo be used for seborrheic dermatitis?

Can I use the Dandruff Shampoo for dry/coarse hair?

How do I use the Remedy for Dandruff?

Is Remedy for Dandruff okay with oily scalps?

Does Remedy for Dandruff help with scalp itchiness?

dandruff

What size is the dry lips?

How long will this last before I run out?

dry lips

Is this non-comedogenic and safe for acne-prone skin?

Can this be used in all climates (humid or dry weather)?

Is this okay to use if I have rosacea?

Is this okay to use if I am on Accutane?

Can I use this under makeup?

rich moisture

What size is the lightweight moisturizer?

Can I layer this with serums, oils, or sunscreen?

Is this suitable for daytime and nighttime use?

How much product should I apply per use?

Can this be used under makeup?

light moisture

Product Related

How do I cancel my membership/subscription?

How do I update my subscription items?

How do I skip a subscription shipment?

Subscription