You can chat live with us through our chat icon on the bottom left of our website, or email us at hello@remedyskin.com and we'll get back to you within 24-48 hours. You can also reach out via phone at 866-544-3339. If we do not answer, please leave a

You can chat live with us through our chat icon on the bottom left of our website, or email us at <a href="mailto:hello@remedyskin.com">hello@remedyskin.com</a> and we&apos;ll get back to you within 24-48 hours.You can also reach out via phone at 866-544-3339. If we do not answer, please leave a voicemail with your name and email address so we can help assist you upon call/email reply.

How can I contact your customer support team?

M: 8AM - 11PM ESTT: 8AM - 11PM ESTW: 8AM - 11PM ESTTh: 8AM - 11PM ESTF: 8AM - 11PM ESTS: 6AM - 2PM ESTSu:6AM - 2PM EST

M: 8AM - 11PM EST T: 8AM - 11PM EST W: 8AM - 11PM EST Th: 8AM - 11PM EST F: 8AM - 11PM EST S: 6AM - 2PM EST Su:6AM - 2PM EST

What are your customer support hours?

While we appreciate your interest in obtaining medical advice, currently, we do not offer online office visits or direct consultations. It is always best to consult directly with a dermatologist in your local area who can provide a personalized and p

While we appreciate your interest in obtaining medical advice, currently, we do not offer online office visits or direct consultations. It is always best to consult directly with a dermatologist in your local area who can provide a personalized and professional assessment of your skin&apos;s needs. We focus on providing high-quality skincare products and support through our knowledgeable team here at Remedy.

Can I get a consultation or medical advice online through Remedy?

If you have any questions before making a purchase you can chat with us by clicking the icon in the bottom right of our website (desktop only) or by emailing us at hello@remedyskin.com.We are here to help you with any inquiries you may have!

If you have any questions before making a purchase you can chat with us by clicking the icon in the bottom right of our website (desktop only) or by emailing us at hello@remedyskin.com. We are here to help you with any inquiries you may have!

How can I ask questions before making a purchase?

Remedy Skin

Support

How do I track my order?

How do I apply promo/discount codes?

What should I do if my package shows no recent updates on tracking?

What should I do if my order is delayed or seems lost?

What should I do if my email storage was full and I missed my order confirmation?

What options are available if my ordered item is out of stock?

What should I do if I received an order at the wrong address?

Is there support for faulty product dispensers?

Can I adjust my order after it's placed?

I entered the wrong address, what can I do?

Order Related

What types of payment do you accept?

How much does shipping cost?

Do you accept HSA or FSA?

Can I purchase Remedy on Amazon?

Payment Related

Can Remedy for dark spots be used on all skin tones?

Can I use Remedy for Dark Spots under my eyes for dark circles?

Can I use this with Pore Size and Healthy Aging?

Does Remedy for Dark Spots replace a vitamin C serum?

Can I use Remedy for Dark Spots in the morning?

Can this be used on your body?

What percent of Retinol is in dark spots?

Can I use dark spots in my private areas?

When will I see results with the dark spots product?

Will dark spots help my melasma?

What is the shelf life/period after opening date for Dark Spots?

Advanced Dark Spot Serum

What is this dark circle eye cream designed to do?

Where should I layer the dark circle eye cream in my routine?

Can the dark circle eye cream be used on all skin tones?

Does the dark circle eye cream contain gluten?

How long does it take to see results with the dark circle eye cream?

Can dark circle eye cream be used on sensitive skin or if I've had irritation with eye creams previously?

Does the dark circle eye cream help with fine lines and wrinkles around the eyes as well?

Is the dark circle eye cream safe to use in both the morning and night?

Will this help with under-eye bags and morning puffiness?

How much dark circle eye cream should I use per application?

Can the dark circle eye cream be used under makeup or concealer without pilling?

Can this be used on the upper eyelids or only under the eyes?

What is the Period After Opening date for the dark circle eye cream?

Is the dark circle eye cream safe for eyelash extensions?

Does the dark circle eye cream contain retinol?

Is the dark circle eye cream fragrance free?

Does the dark circle eye cream work on genetic dark circles?

How do I use the ceramic tip applicator?

Does the dark circle eye cream need to be stored in a refrigerator?

Can I use a Vitamin C or other face treatments with the dark circle eye cream?

Will this sting or cause burning?

Is this non-comedogenic?

Is the eye product safe to use while pregnant?

Is it safe to use for eczema or rosacea-prone skin?

Will this cause milia?

Will the dark circle eye cream be available at Target?

Dark Circle Reducing Advanced Eye Cream

What size is the daily defense?

How long will daily defense last me?

Can I use daily defense at night as well?

Does daily defense contain gluten?

What are the key ingredients in daily defense?

How should I store daily defense?

What is the period after opening date for daily defense?

What makes daily defense different than a regular Vitamin C serum?

What is the pH of daily defense's Vitamin C?

This does not have a cap, will it lose efficacy?

Should I moisturize after Vitamin C?

Daily Defense

What skin concerns does this hand cream help with?

Is this suitable for very dry or cracked hands?

Can I use it after frequent handwashing or sanitizing?

Does it help with rough areas like knuckles or cuticles?

Does it leave any sticky or slippery residue?

Can I use it on other dry areas like elbows or knees?

What size is the hand cream?

How long will this last me?

Can I use the hand cream if I have sensitive skin?

Can I use this while pregnant or breastfeeding?

Is this gluten free?

Hand & Cuticle Repairing Butter Cream With Retinol

Can I use this with Dark Spots and Pore Size?

Can I use Remedy for Healthy Aging in the morning?

What's the difference with the 2 Retinols you use?

Can this replace the pore size or dark spots products?

When will I start to see results?

Can I use this with other skincare products like Vit C?

Can I use this around my eyes?

What percent of Retinol is in healthy aging?

When can I expect to see results with healthy aging?

Advanced Aging Serum

What is a cleansing balm, and how does it work?

Can this remove waterproof makeup and sunscreen?

Does it leave an oily residue after rinsing?

Do I need to follow up with another cleanser after using this?

Is the cleansing balm safe to use around the eyes?

Is the cleansing balm suitable for all skin types, including oily skin?

Does it rinse off easily/cleanly with water?

What size is this and how long will the cleansing balm last?

Is the cleansing balm fragrance free?

What is the packaging and why a grinder?

Can I use the cleansing balm if I’m on a retinoid or exfoliant routine?

I have celiacs, is it safe to use your cleansing balm?

Derm Dissolve Cleansing Balm

What are the key ingredients?

What size is the body bumps?

Can this replace my current moisturizer?

What percentage of Retinol is body bumps?

When will I see results with body bumps?

Advanced KP Body Lotion

Can I use this with Dark Spots and Healthy Aging?

Can I use Remedy for Pore Size in the morning?

Can this be used on acne-prone skin?

Is this safe to use if I have rosacea?

What percentage of Retinol is in pore size?

Advanced Pore and Texture Treatment

Is this non-comedogenic and safe for acne-prone skin?

Can this be used in all climates (humid or dry weather)?

Is this okay to use if I have rosacea?

Is this okay to use if I am on Accutane?

Can I use this under makeup?

Barrier Repairing Rich Cream Moisturizer

What size is the dry lips?

How long will this last before I run out?

Advanced Lip Treatment

What size is the lightweight moisturizer?

Can I layer this with serums, oils, or sunscreen?

Is this suitable for daytime and nighttime use?

How much product should I apply per use?

Can this be used under makeup?

Lightweight Gel-Cream Moisturizer

How long will the Dandruff product last?

Can I use Dandruff Shampoo while pregnant/nursing?

Can I use the Dandruff Shampoo every day?

Can Remedy for Dandruff  be used on children?

How much Dandruff Shampoo should I use?

Is the Dandruff Shampoo safe for color treated hair?

Does the Dandruff Shampoo prevent dandruff from coming back?

Can I use a conditioner with the Dandruff Shampoo?

Can I use Dandruff Shampoo for scalp psoriasis?

What size is the Dandruff shampoo?

Can Dandruff Shampoo be used for seborrheic dermatitis?

Can I use the Dandruff Shampoo for dry/coarse hair?

How do I use the Remedy for Dandruff?

Is Remedy for Dandruff okay with oily scalps?

Does Remedy for Dandruff help with scalp itchiness?

Will this prevent flakes?

When will I see results with my dandruff?

Medicated Dandruff Shampoo

Can I use your Remedy with my Tretinoin?

I'm Pregnant or Nursing. Can I use your products?

Can I use Remedy if I have rosacea?

How do I access the product in the bottle?

Where are your products manufactured?

Can I use your products with my Copper Tripeptide Serum?

Do I need to wear an SPF while using your products?

What is the shelf life of your products?

What are the product expiration dates?

Are your products vegan?

Do you offer travel or sample sizes?

What can I do if a Remedy product causes a burning sensation?

Do you have any products that help with skin tags?

Can I use your products while using Tretinoin?

Can I use your products during pregnancy?

Are your products okay to use if I have eczema?

Do I need to use Retinol if I'm using your products already?

What causes dark circles?

Why don't other eye creams work?

How do I know which type of dark circles I have?

General Product Questions

Product Related

What’s your return/refund policy?

How do I make a return?

When will I get my refund?

What is your cancellation policy?

How can I request a refund for my order?

Can I apply a sale discount to an order I just placed?

Returns/Refunds

Do you ship worldwide?

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

Do you offer free shipping?

What carrier do you use?

When will my order ship?

Will the product lose efficacy due to shipping in extreme temperatures?

What happens if my product breaks/leaks during transit?

What if I haven't received my tracking details?

How long does it take for orders to arrive?

Shipping/Delivery