Remedy Skin

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You can help us shape our future products by testing them out and providing your feedback through the link here and scrolling about halfway down the page.

How can I sign up to be a product tester?

The Lab (loyalty program)

How can I see what countries you ship to?

Do you honor the EU Withdrawal Period?

What carrier do you use for international orders?

How long does international shipping take?

International Orders

How do I track my order?

How do I apply promo/discount codes?

What should I do if my package shows no recent updates on tracking?

What should I do if my order is delayed or seems lost?

What should I do if my email storage was full and I missed my order confirmation?

What options are available if my ordered item is out of stock?

What should I do if I received an order at the wrong address?

Is there support for faulty product dispensers?

Can I adjust my order after it's placed?

I entered the wrong address, what can I do?

Order Related

What types of payment do you accept?

How much does shipping cost?

Do you accept HSA or FSA?

Can I purchase Remedy on Amazon?

Payment Related

Can I use this with Dark Spots and Pore Size?

Can I use Remedy for Healthy Aging in the morning?

What's the difference with the 2 Retinols you use?

Can this replace the pore size or dark spots products?

When will I start to see results?

Can I use this with other skincare products like Vit C?

Can I use this around my eyes?

What percent of Retinol is in healthy aging?

When can I expect to see results with healthy aging?

Advanced Aging Serum

Can Remedy for dark spots be used on all skin tones?

Can I use Remedy for Dark Spots under my eyes for dark circles?

Can I use this with Pore Size and Healthy Aging?

Does Remedy for Dark Spots replace a vitamin C serum?

Can I use Remedy for Dark Spots in the morning?

Can dark spots be used on your body?

What percent of Retinol is in dark spots?

Can I use dark spots in my private areas?

When will I see results with the dark spots product?

Will dark spots help my melasma?

What is the shelf life/period after opening date for Dark Spots?

Advanced Dark Spot Serum

What are the key ingredients?

What size is the body bumps?

Can this replace my current moisturizer?

What percentage of Retinol is body bumps?

When will I see results with body bumps?

Advanced KP Body Lotion

What size is the dry lips?

How long will this last before I run out?

What is the Period After Opening date for the lip product?

Advanced Lip Treatment

Can I use this with Dark Spots and Healthy Aging?

Can I use Remedy for Pore Size in the morning?

Can this be used on acne-prone skin?

Is this safe to use if I have rosacea?

What percentage of Retinol is in pore size?

Advanced Pore and Texture Treatment

How do you use the Azelaic Acid in a routine?

Should I use the 15% Azelaic Acid Advanced Clarifying Serum AM or PM?

Can it be used with Remedy Dark Spot Correcting Advanced Serum?

Can the Azelaic Acid be used with Vitamin C?

Is there anything the Azelaic Acid can't be paired with?

Is this a good alternative to retinol? Why?

Routine with Azelaic Acid

What is the 15% Azelaic Acid Advanced Clarifying Serum?

Who should use the 15% Azelaic Acid Advanced Clarifying Serum?

How is Remedy different / better than other Azelaic Acid serums?

What is the texture of the 15% Azelaic Acid Advanced Clarifying Serum?

How do you get it to 15%?

What's the difference between the 10% pure azelaic acid and the 5% glycinated azelaic acid, and why did we use both?

What does "fully solubilized" mean?

Is crystallization on the bottle cap normal?

Why is the Azelaic Acid pink/red?

General Azelaic Acid Product Questions

How does azelaic acid work, and what is the research?

When will I see results with azelaic acid?

Skin-Adaptive pH: Assessment of skin pH after application

Tyrosinase Gene Expression: Pigmentation activity after UV radiation,

Clinicals with Azelaic Acid Serum

Azelaic Acid Advanced Clarifying Serum

Is this non-comedogenic and safe for acne-prone skin?

Can this be used in all climates (humid or dry weather)?

Is this okay to use if I have rosacea?

Is this okay to use if I am on Accutane?

Can I use this under makeup?

Do you use cold pressed grapeseed oil in the Rich Moisture?

Barrier Repairing Rich Cream Moisturizer

Who should use the Copper Peptide Complex Advanced Firming Serum?

How do Copper Peptides work, and what is the research?

How is Remedy different / better than other Copper Peptide Serums?

Should I use the copper peptide serum AM or PM?

Can the serum be used with Vitamin C?

How can I choose between Copper Peptide Serum and Vitamin C serum?

Can the serum be used with Retinol?

What is the texture of the Copper Peptide Serum?

Does the Copper Peptide cause hair growth or promote facial hair growth?

Copper Peptide Complex Advanced Firming Serum

What size is the daily defense?

How long will daily defense last me?

Can I use daily defense at night as well?

Does daily defense contain gluten?

What are the key ingredients in daily defense?

How should I store daily defense?

What is the period after opening date for daily defense?

What makes daily defense different than a regular Vitamin C serum?

What is the pH of daily defense's Vitamin C?

This does not have a cap, will it lose efficacy?

Should I moisturize after Vitamin C?

Daily Defense

What is this dark circle eye cream designed to do?

Where should I layer the dark circle eye cream in my routine?

Can the dark circle eye cream be used on all skin tones?

Does the dark circle eye cream contain gluten?

How long does it take to see results with the dark circle eye cream?

Can dark circle eye cream be used on sensitive skin or if I've had irritation with eye creams previously?

Does the dark circle eye cream help with fine lines and wrinkles around the eyes as well?

Is the dark circle eye cream safe to use in both the morning and night?

Will this help with under-eye bags and morning puffiness?

How much dark circle eye cream should I use per application?

Can the dark circle eye cream be used under makeup or concealer without pilling?

Can this be used on the upper eyelids or only under the eyes?

What is the Period After Opening date for the dark circle eye cream?

Is the dark circle eye cream safe for eyelash extensions?

Does the dark circle eye cream contain retinol?

Is the dark circle eye cream fragrance free?

Does the dark circle eye cream work on genetic dark circles?

How do I use the ceramic tip applicator?

Does the dark circle eye cream need to be stored in a refrigerator?

Can I use a Vitamin C or other face treatments with the dark circle eye cream?

Will this sting or cause burning?

Is this non-comedogenic?

Is the eye product safe to use while pregnant?

Is it safe to use for eczema or rosacea-prone skin?

Will this cause milia?

Will the dark circle eye cream be available at Target?

Dark Circle Reducing Advanced Eye Cream

What is a cleansing balm, and how does it work?

Can this remove waterproof makeup and sunscreen?

Does it leave an oily residue after rinsing?

Do I need to follow up with another cleanser after using this?

Is the cleansing balm safe to use around the eyes?

Is the cleansing balm suitable for all skin types, including oily skin?

Does it rinse off easily/cleanly with water?

What size is this and how long will the cleansing balm last?

Is the cleansing balm fragrance free?

What is the packaging and why a grinder?

Can I use the cleansing balm if I’m on a retinoid or exfoliant routine?

I have celiacs, is it safe to use your cleansing balm?

Derm Dissolve Cleansing Balm

What skin concerns does the Face & Neck Firming Advanced Serum Stick target?

What is the Face & Neck Firming Serum Stick and what does it do?

How does the Face & Neck Firming Advanced Serum Stick work?

What is retinaldehyde, and how is it different from retinol?

Is this stick a retinol? Will it work as well as one?

What makes the Face & Neck Firming Advanced Serum Stick different from creams and serums?

What are the key ingredients in the Face & Neck Firming Advanced Serum Stick?

What is the difference between the Face & Neck Firming Advanced Serum Stick and the Healthy Aging Serum?

Where do I use it: just my neck, or face and chest too?

Can I apply the Face & Neck Firming Stick directly to my face?

When should I use the Healthy Aging Stick, AM or PM?

How often should I use the Retinol stick, and how do I build up?

How much should I use?

Do I use it before or after moisturizer?

Can I apply the Advanced Serum Stick on top of my other skincare products?

Do I need to wear sunscreen with it?

How long until I should see results?

Is this safe to use around the eyes?

Where does it go in my routine, step by step?

Can I use it with my other retinol or retinoid product?

Can I use it with vitamin C, exfoliating acids (AHA/BHA), or niacinamide?

Can I use it with the Healthy Aging Serum?

Is it suitable for sensitive skin?

I've reacted to retinol before. Can I use this?

Is this safe to use while pregnant or breastfeeding?

What if I get irritation, dryness, or peeling?

Is it safe for all skin tones?

Can men use it?

Is the Face & Neck Firming Advanced Serum Stick vegan?

Is it sticky or greasy?

Will it pill under makeup or SPF?

Does it have fragrance?

Why is it yellow? Will it stain?

How much product is in the Face & Neck Firming Advanced Serum Stick?

What if the Face & Neck Firming Advanced Serum Stick melts?

Where can I buy it? Is it available at Target or other channels?

How long will the aging stick last?

Face & Neck Firming Advanced Serum Stick

Is it suitable for very dry or cracked hands?

Can I use it after frequent handwashing or sanitizing?

Does it help with rough areas like knuckles or cuticles?

Does it leave any sticky or slippery residue?

Can I use it on other dry areas like elbows or knees?

What size is the whipped hand cream?

Can I use this if I have sensitive skin?

Hand & Cuticle Firming Whipped Cream with Peptides

Product Related

How can I sign up to be a product tester?Updated 5 hours ago