The Lab is REMEDY's rewards program. Members, called Research Partners, earn points on every order and move up three tiers based on how often they order. 100 points = $5 off.

<p>The Lab is REMEDY&apos;s rewards program, launched October 8, 2026. Members are called <strong>Research Partners</strong>.</p>
<p>Here&apos;s how it works:</p>
<ul>
<li>You earn points on every order, including subscription orders.</li>
<li>Every 100 points = $5 off.</li>
<li>There are 3 tiers based on how many orders you&apos;ve placed in the last 12 months. Higher tiers earn more points and unlock extra perks.</li>
<li>There&apos;s no sign-up needed. Every customer is enrolled automatically.</li>
</ul>
<p>Log in to your REMEDY account and visit <a href="https://remedyskin.com/pages/loyalty-program">remedyskin.com/pages/loyalty-program</a> to see your points, tier and rewards.</p>

What is The Lab?

You're already in! Every customer is enrolled automatically. Log in to your REMEDY account to see your balance, tier and rewards.

<p>You&apos;re already in! Every REMEDY customer is enrolled in The Lab automatically, and every order earns points.</p>
<p>To see your points balance, tier and available rewards, log in to your REMEDY account and visit <a href="https://remedyskin.com/pages/loyalty-program">remedyskin.com/pages/loyalty-program</a>.</p>

How do I join The Lab rewards program?

Earn points on every order (1–3 per $1 by tier), on your birthday, and by subscribing to SMS, becoming a product tester, or linking your Amazon or Target account.

<p>There are several ways to earn points in The Lab:</p>
<table>
<thead><tr><th>Action</th><th>Points</th><th>Good to know</th></tr></thead>
<tbody>
<tr><td>Place an order (one-time or subscription)</td><td>1&#x2013;3 points per $1, depending on your tier</td><td>Added when your order is placed</td></tr>
<tr><td>Your birthday</td><td>200&#x2013;400 points, depending on your tier</td><td>Save your birthday in your account at least 1 day before. Once per year.</td></tr>
<tr><td>Subscribe to SMS</td><td>100 points</td><td>One time only</td></tr>
<tr><td>Sign up to be a product tester</td><td>50 points</td><td>One time only, using the form on the rewards page</td></tr>
<tr><td>Link your Amazon or Target account</td><td>25 points</td><td>On the rewards page</td></tr>
<tr><td>Shop REMEDY on Amazon or Target</td><td>1 point per $1</td><td>Purchases from the last 3 months, once your account is linked</td></tr>
</tbody>
</table>
<p>Visit <a href="https://remedyskin.com/pages/loyalty-program">remedyskin.com/pages/loyalty-program</a> to get started.</p>

How do I earn points in The Lab?

Points started when The Lab launched on October 8, 2026, so everyone began at 0. Your past orders still count toward your tier.

<p>Points started when The Lab launched on October 8, 2026, so everyone began with 0 points. Orders placed before launch don&apos;t earn points.</p>
<p>Your past orders from the last 12 months do still count toward your tier, which is why you may already be in a higher tier and earning more points per $1.</p>
<p>If you were a TYB member, see <em>I was a TYB member. What happens to my coins?</em></p>

Why do I have 0 points if I've ordered before?

Tiers are based on orders in the last 12 months: 1 order for Tier 1, 3 for Tier 2 and 4 for Tier 3. Higher tiers earn more points per $1 and unlock extra perks.

<p>The Lab has 3 tiers. Your tier is based on how many orders you&apos;ve placed in the last 12 months, and you&apos;re placed in your tier automatically.</p>
<table>
<thead><tr><th>Tier</th><th>Orders in the last 12 months</th><th>Points per $1</th><th>Birthday points</th><th>Extra perks</th></tr></thead>
<tbody>
<tr><td>Tier 1</td><td>1</td><td>1</td><td>200</td><td>&#x2014;</td></tr>
<tr><td>Tier 2</td><td>3</td><td>2</td><td>300</td><td>Early access to new products</td></tr>
<tr><td>Tier 3</td><td>4</td><td>3</td><td>400</td><td>Free shipping on all orders and sessions with Dr. Shah</td></tr>
</tbody>
</table>
<p>Orders you placed in the 12 months before The Lab launched count toward your tier, so you may already be in a higher tier.</p>

What are The Lab tiers and how do I qualify?

Tiers count orders from the last 12 months. As older orders pass the 12-month mark they stop counting, so your tier can drop. One new order may bring you back up.

<p>Tiers are based on a rolling count of the orders you&apos;ve placed in the last 12 months. As older orders pass the 12-month mark, they stop counting toward your tier.</p>
<p>For example, if you have 4 orders and are in Tier 3, you&apos;ll move to Tier 2 when your oldest order passes 12 months, unless you place another order before then.</p>
<p>The good news: one new order may bring you right back up.</p>

Why did my tier in The Lab change?

Yes! Every subscription order earns points at your tier's rate, just like a one-time order.

<p>Yes! Every subscription order earns points at your tier&apos;s rate, just like a one-time order.</p>
<p>Subscription orders also count toward your tier, and free product rewards can be used on subscription orders too.</p>

Do subscription orders earn points?

Points are added when you place your order. If you don't see them, check you're logged in with the email used at checkout. Still missing after 24 hours? Contact us.

<p>Points are added to your balance when you place your order.</p>
<p>If you don&apos;t see points from a recent order:</p>
<ol>
<li>Make sure you&apos;re logged in with the same email address you used at checkout. This is the most common reason points don&apos;t appear.</li>
<li>If the points still aren&apos;t showing after 24 hours, reach out to us at <a href="mailto:hello@remedyskin.com">hello@remedyskin.com</a> with your order number and we&apos;ll look into it.</li>
</ol>

When do my points show up, and what if they're missing?

Log in, choose a reward on the rewards page, and use your one-time code at checkout. Rewards start at 100 points for $5 off or a free travel-size product.

<p>To redeem your points:</p>
<ol>
<li>Log in to your REMEDY account.</li>
<li>Go to <a href="https://remedyskin.com/pages/loyalty-program">remedyskin.com/pages/loyalty-program</a> and choose a reward.</li>
<li>You&apos;ll get a one-time discount code. Enter it at checkout.</li>
</ol>
<p><strong>Available rewards</strong></p>
<table>
<thead><tr><th>Reward</th><th>Points</th></tr></thead>
<tbody>
<tr><td>$5 off</td><td>100</td></tr>
<tr><td>$10 off</td><td>200</td></tr>
<tr><td>$15 off</td><td>300</td></tr>
<tr><td>$25 off</td><td>500</td></tr>
<tr><td>Free Travel-Size Cream-to-Foam Cleanser</td><td>100</td></tr>
<tr><td>Free Travel-Size Gel-to-Foam Cleanser</td><td>100</td></tr>
<tr><td>Free Travel-Size Rich Cream Moisturizer</td><td>120</td></tr>
<tr><td>Free Travel-Size Gel Cream Moisturizer</td><td>120</td></tr>
<tr><td>Free Travel-Size Remedy for Daily Defense Vitamin C</td><td>280</td></tr>
</tbody>
</table>
<p><strong>Good to know</strong></p>
<ul>
<li>Reward codes have no minimum order and don&apos;t expire once redeemed.</li>
<li>Each redemption gets you one reward. You can redeem as many times as your points allow.</li>
<li>Free product rewards work on both one-time and subscription orders.</li>
</ul>

How do I redeem my points?

Unfortunately not. Points can't be applied after an order is placed, but they'll be waiting for your next one.

<p>Unfortunately, points can&apos;t be applied to an order after it&apos;s been placed. Don&apos;t worry, your points will be waiting for your next order.</p>
<p>To use your points, redeem a reward on the rewards page before checkout and enter the code when you place your order.</p>

Can I use points on an order I already placed?

Points expire 12 months after you earn them. Rewards you've already redeemed don't expire.

<p>Points expire 12 months after you earn them.</p>
<p>Reward codes you&apos;ve already redeemed don&apos;t expire, so you can redeem your points and use the code whenever you&apos;re ready.</p>

Do my points expire?

Points earned on a returned order are removed from your balance.

<p>If you return an order, the points you earned on that order are removed from your balance.</p>

What happens to my points if I return an order?

Birthday points (200–400 by tier) arrive on your birthday, once a year. Add your birthday to your account at least 1 day before to get them.

<p>You&apos;ll receive birthday points on your birthday, once per year. The amount depends on your tier:</p><ul><li>Tier 1: 100 points</li><li>Tier 2: 150 points</li><li>Tier 3: 200 points</li></ul><p>To get them, add your birthday to your REMEDY account at least 1 day before your birthday.</p>

How do birthday points work?

Yes. Link your Amazon or Target account on the rewards page for 25 points, then earn 1 point per $1 on REMEDY purchases from the last 3 months.

<p>Yes! Link your Amazon or Target account on the <a href="https://remedyskin.com/pages/loyalty-program">rewards page</a> and you&apos;ll get 25 points.</p>
<p>Once linked, you&apos;ll earn 1 point per $1 on REMEDY purchases made at Amazon or Target within the last 3 months.</p>
<p>If your retail points are missing, make sure your account is linked and the purchase was within the last 3 months. If both are true, contact us at <a href="mailto:hello@remedyskin.com">hello@remedyskin.com</a>.</p>

Can I earn points on Amazon or Target purchases?

TYB coins work through October 14, 2026. After that, any remaining balance moves to The Lab as points at its dollar value, with a minimum of 100 points ($5).

<p>The Lab has replaced TYB as REMEDY&apos;s rewards program, and you won&apos;t lose anything.</p><ul><li><strong>Through October 14, 2026:</strong> Your TYB coins and discounts still work in TYB.</li><li><strong>After October 14, 2026:</strong> Any remaining TYB balance moves to The Lab as points. Log in to your REMEDY account to see it.</li></ul><p><strong>How balances convert</strong></p><ul><li>Your balance moves over at its dollar value, based on your TYB level.</li><li>For example, a TYB balance worth $12 becomes 240 points.</li></ul><p>If your balance looks wrong after it moves over, contact us at <a href="mailto:hello@remedyskin.com">hello@remedyskin.com</a> with your email address and your last TYB balance.</p>

I was a TYB member. What happens to my coins?

Remedy Skin

The Lab (loyalty program)

How can I see what countries you ship to?

Do you honor the EU Withdrawal Period?

What carrier do you use for international orders?

How long does international shipping take?

International Orders

How do I track my order?

How do I apply promo/discount codes?

What should I do if my package shows no recent updates on tracking?

What should I do if my order is delayed or seems lost?

What should I do if my email storage was full and I missed my order confirmation?

What options are available if my ordered item is out of stock?

What should I do if I received an order at the wrong address?

Is there support for faulty product dispensers?

Can I adjust my order after it's placed?

I entered the wrong address, what can I do?

Order Related

What types of payment do you accept?

How much does shipping cost?

Do you accept HSA or FSA?

Can I purchase Remedy on Amazon?

Payment Related

Can I use this with Dark Spots and Pore Size?

Can I use Remedy for Healthy Aging in the morning?

What's the difference with the 2 Retinols you use?

Can this replace the pore size or dark spots products?

When will I start to see results?

Can I use this with other skincare products like Vit C?

Can I use this around my eyes?

What percent of Retinol is in healthy aging?

When can I expect to see results with healthy aging?

Advanced Aging Serum

Can Remedy for dark spots be used on all skin tones?

Can I use Remedy for Dark Spots under my eyes for dark circles?

Can I use this with Pore Size and Healthy Aging?

Does Remedy for Dark Spots replace a vitamin C serum?

Can I use Remedy for Dark Spots in the morning?

Can dark spots be used on your body?

What percent of Retinol is in dark spots?

Can I use dark spots in my private areas?

When will I see results with the dark spots product?

Will dark spots help my melasma?

What is the shelf life/period after opening date for Dark Spots?

Advanced Dark Spot Serum

What are the key ingredients?

What size is the body bumps?

Can this replace my current moisturizer?

What percentage of Retinol is body bumps?

When will I see results with body bumps?

Advanced KP Body Lotion

What size is the dry lips?

How long will this last before I run out?

What is the Period After Opening date for the lip product?

Advanced Lip Treatment

Can I use this with Dark Spots and Healthy Aging?

Can I use Remedy for Pore Size in the morning?

Can this be used on acne-prone skin?

Is this safe to use if I have rosacea?

What percentage of Retinol is in pore size?

Advanced Pore and Texture Treatment

How do you use the Azelaic Acid in a routine?

Should I use the 15% Azelaic Acid Advanced Clarifying Serum AM or PM?

Can it be used with Remedy Dark Spot Correcting Advanced Serum?

Can the Azelaic Acid be used with Vitamin C?

Is there anything the Azelaic Acid can't be paired with?

Is this a good alternative to retinol? Why?

Routine with Azelaic Acid

What is the 15% Azelaic Acid Advanced Clarifying Serum?

Who should use the 15% Azelaic Acid Advanced Clarifying Serum?

How is Remedy different / better than other Azelaic Acid serums?

What is the texture of the 15% Azelaic Acid Advanced Clarifying Serum?

How do you get it to 15%?

What's the difference between the 10% pure azelaic acid and the 5% glycinated azelaic acid, and why did we use both?

What does "fully solubilized" mean?

Is crystallization on the bottle cap normal?

Why is the Azelaic Acid pink/red?

General Azelaic Acid Product Questions

How does azelaic acid work, and what is the research?

When will I see results with azelaic acid?

Skin-Adaptive pH: Assessment of skin pH after application

Tyrosinase Gene Expression: Pigmentation activity after UV radiation,

Clinicals with Azelaic Acid Serum

Azelaic Acid Advanced Clarifying Serum

Is this non-comedogenic and safe for acne-prone skin?

Can this be used in all climates (humid or dry weather)?

Is this okay to use if I have rosacea?

Is this okay to use if I am on Accutane?

Can I use this under makeup?

Do you use cold pressed grapeseed oil in the Rich Moisture?

Barrier Repairing Rich Cream Moisturizer

Who should use the Copper Peptide Complex Advanced Firming Serum?

How do Copper Peptides work, and what is the research?

How is Remedy different / better than other Copper Peptide Serums?

Should I use the copper peptide serum AM or PM?

Can the serum be used with Vitamin C?

How can I choose between Copper Peptide Serum and Vitamin C serum?

Can the serum be used with Retinol?

What is the texture of the Copper Peptide Serum?

Does the Copper Peptide cause hair growth or promote facial hair growth?

Copper Peptide Complex Advanced Firming Serum

What size is the daily defense?

How long will daily defense last me?

Can I use daily defense at night as well?

Does daily defense contain gluten?

What are the key ingredients in daily defense?

How should I store daily defense?

What is the period after opening date for daily defense?

What makes daily defense different than a regular Vitamin C serum?

What is the pH of daily defense's Vitamin C?

This does not have a cap, will it lose efficacy?

Should I moisturize after Vitamin C?

Daily Defense

What is this dark circle eye cream designed to do?

Where should I layer the dark circle eye cream in my routine?

Can the dark circle eye cream be used on all skin tones?

Does the dark circle eye cream contain gluten?

How long does it take to see results with the dark circle eye cream?

Can dark circle eye cream be used on sensitive skin or if I've had irritation with eye creams previously?

Does the dark circle eye cream help with fine lines and wrinkles around the eyes as well?

Is the dark circle eye cream safe to use in both the morning and night?

Will this help with under-eye bags and morning puffiness?

How much dark circle eye cream should I use per application?

Can the dark circle eye cream be used under makeup or concealer without pilling?