Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will be followed up with another email as soon as your order is shipped out, which will contain your tracking information. (Domes
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Once your order has shipped out and you have received your tracking information, you should be able to see your order get updated every 1-2 days. If more than 3 days go by and there is no update on your orders shipping status, please reach out to us
In the event that your order is delayed or seems lost, there might be a few reasons for this, such as delays in the DHL and/or USPS system. It is possible that your order is still within the delivery timeframe (5-7 business days in the US). We kindly
If your email had reached its full capacity and you missed the order confirmation, you can reach out to our support team to have it resent. Our team can be reached via email, [email protected], or via live chat from our website during business hou
If your ordered item is currently out of stock, we recommend signing up for our waitlist. You can do so on our website and going to the specific product page. This way we will email you as soon as the product is back in stock.
If an order is sent to the wrong address, please contact our support team at [email protected] and include your order number as well as the correct shipping address.
If you encounter issues with product dispensers, such as pumps not working, please reach out to us with the lot number located on the bottom of the bottle or on the crimpled part of the dry lips and dandruff products. For troubleshooting, you may nee